Sainte-Lucie

1.3 - Points d'information

Articles	1.3.1 – 1.3.2 – 1.3.3 – 1.3.4 Texte de la mesure
Date indicative de mise en oeuvre	31 décembre 2018
Date définitive de mise en oeuvre	30 juin 2023
Demande de report des dates	Request received 19 août 2021 Original definitive date 31 décembre 2021 New date requested 30 juin 2023 Date approved 30 juin 2023 Reason Desde el inicio de la epidemia de COVID 19, Santa Lucía ha tenido que modificar sus prioridades y centrarse principalmente en el sector de la salud a fin de mitigar los efectos catastróficos provocados por esta tragedia de salud pública en las vidas y los medios de subsistencia de los ciudadanos. Por consiguiente, los esfuerzos encaminados a aplicar oportunamente las disposiciones del AFC plantearon dificultades, ya que las prioridades para el Gobierno y otros colectivos interesados tuvieron que reorientarse hacia el desarrollo y la aplicación de planes de respuesta a la pandemia y estrategias de recuperación económica. No se ha obtenido la asistencia técnica y el apoyo que se notificaron como requisitos para el desarrollo del marco, la creación de capacidad humana y tecnológica y la aplicación oportuna de la disposición. Committee approval: Approuvé Link to notification G/TFA/N/LCA/1/Add.2
Assistance requise pour la mise en oeuvre	• Formation du personnel dans le domaine de la fourniture de services. • Établissement de lignes directrices pour la procédure dans son intégralité (de la réception de la demande à la communication des réponses aux demandeurs). • Élaboration et utilisation de modèles pour la communication. • Établissement de normes et procédures de contrôle de la qualité, y compris de délais fixes pour les réponses. Étiquettes: Technologies de l’information et de la communication (TIC), Cadre législatif et réglementaire, Ressources humaines et formation
Donateur / Agence	À déterminer
Progrès rapporté	11 décembre 2025 — G/TFA/N/LCA/5/Rev.1 Further to the notification update of October 2023, Saint Lucia can confirm that other Border Regulatory Agencies (BRAs), in addition to the Customs & Excise Department, have also now established enquiry point facilities to accept and respond to trade related requests from the trading community. For these entities, enquiries can be made via email through the website or through published contact numbers. Other agencies are in the process of developing external websites but still have the facility to deal with phone and email enquiries expeditiously. Border Regulatory Agencies have been encouraged to enhance their enquiry handling process further by maintaining a log of all enquiries received and responses provided. In addition, agencies are encouraged to develop a multi-agency policy framework with a Service Level Agreement (SLA) that includes defined timelines for responses. It is anticipated that these additional tasks can be concluded internally by March 2026. 13 octobre 2023 — G/TFA/N/LCA/5 Saint Lucia was unable to identify or secure a donor to assist with implementation of this measure. In 2022, Saint Lucia made a request to a development partner for assistance to establish its enquiry point system including a request for assistance for another measure, however, at the time of the request, priority was given towards assisting Saint Lucia with the other measure due to the availability of resources. Using national resources, Saint Lucia implemented an enquiry point system through a helpdesk feature on the Saint Lucia Customs and Excise Department website to deal with enquiries in relation to Article 1.1. of the WTO TFA including other trade and customs related enquiries. The helpdesk feature is accessible via the following link - www.customs.gov.lc / http://www.customs.gov.lc/contact-us.php. Saint Lucia also has a national enquiry point in place, details of which is available on the Customs website which is accessible via the same link as the help desk. On this basis, Saint Lucia is satisfied that it has met the requirements of this measure.
Informal report on implementation	8 novembre 2023 — G/TFA/2/LCA/INF/1 Saint Lucia was unable to identify or secure a donor to assist with implementation of this measure. In 2022, Saint Lucia made a request to a development partner for assistance to establish its enquiry point system including a request for assistance for another measure, however, at the time of the request, priority was given towards assisting Saint Lucia with the other measure due to the availability of resources. Using national resources, Saint Lucia implemented an enquiry point system through a helpdesk feature on the Saint Lucia Customs and Excise Department website to deal with enquiries in relation to Article 1.1. of the WTO TFA including other trade and customs related enquiries. The helpdesk feature is accessible via the following link - www.customs.gov.lc / http://www.customs.gov.lc/contact-us.php. Saint Lucia also has a national enquiry point in place, details of which is available on the Customs website which is accessible via the same link as the help desk. On this basis, Saint Lucia is satisfied that it has met the requirements of this measure.